Nexor aims to provide clear and transparent information about payments and refunds.
1. Payments
Before completing a paid transaction, users will be shown the applicable amount and relevant information where applicable.
2. ₹2 Bank Account Verification/Service Fee
Where applicable, Nexor may charge a ₹2 fee for its bank-account verification/service.
The ₹2 fee is a Nexor service fee and is separate from any bank-account verification transaction that may be performed by a third-party verification provider.
The applicable fee will be shown to the user before payment.
3. Failed Verification
If bank-account verification fails, the result may depend on the reason for failure and the terms applicable to the service.
Users may contact Nexor support if they believe they were charged incorrectly, charged more than once, or experienced a technical issue.
4. Duplicate or Incorrect Charges
If a user is charged twice for the same transaction due to a technical or payment-processing issue, the user may contact support with the transaction details for investigation.
If an eligible duplicate charge is confirmed, the applicable excess amount may be refunded through the relevant payment method.
5. Refund Processing
Where a refund is approved, the refund will be processed through the applicable payment/payment-processing method.
Processing times may depend on the payment provider and the user's bank.
6. Cancellation
Where a service can be cancelled, cancellation will take effect according to the applicable service terms.
Cancellation does not automatically guarantee a refund unless the transaction is eligible under this Refund Policy or applicable law.
7. Contact
For refund or payment-related questions, contact Nexor support through the official contact information provided on the website: oranex11@gmail.com.